Freshdesk has been moving beyond the pure customer service help desk for some time, and today it got $55 million to continue that expansion. The round was led by Sequoia Capital India with participation from Accel Partners, which has been investing in the company from the beginning, according...
Showing posts with label Ron Miller. Show all posts
Showing posts with label Ron Miller. Show all posts
Tuesday, 1 November 2016
Wednesday, 26 October 2016
Zendesk expands beyond the help desk
Zendesk has always been known as a customer service cloud application, and while its focus remains on the customer, it is attempting to expand the mission using data to drive communication and understanding about the customer. The company wants to make sure that everyone involved has the whole...
BloomReach shoots for more complete digital experience with Hippo acquisition
BloomReach, which helps ecommerce companies personalize buying experiences using data and algorithms, announced today that it was acquiring Amsterdam-based web content management vendor, Hippo for an undisclosed amount. It’s an interesting deal in that it brings together a company that offers...
Thursday, 20 October 2016
Salesforce looks to the future with Einstein artificial intelligence
Salesforce has a history of staying close to the cutting edge of technology, so it shouldn’t be surprising that it announced an artificial intelligence initiative recently, it dubbed Einstein. We caught up with some key members of the Einstein team at Dreamforce earlier this month and...
Tuesday, 18 October 2016
Looker expands beyond the confines of the application in its latest release
The application is where we traditionally tend to work with a piece of software, but with the increasing use of APIs, sometimes the application is just one way of interacting with the tool. Looker announced version 4 of its data visualization tool today with expanded ways to make use of the data...
Monday, 17 October 2016
Cisco strengthens Spark meetings management with Worklife acquisition
Cisco announced today that it was acquiring Worklife, a member of the Y Combinator winter 2015 class, for an undisclosed amount of money. Worklife was founded with the idea of improving online meetings, something that Cisco has been working on for years. It of course owns WebEx...
Friday, 14 October 2016
AWS gets richer with VMware partnership
VMware signed deals with Microsoft, Google and IBM earlier this year as it has shifted firmly to a hybrid cloud strategy, but it was the deal it signed with AWS this week that has had everybody talking. The cloud infrastructure market breaks down to AWS with around a third of the...