Freshdesk has been moving beyond the pure customer service help desk for some time, and today it got $55 million to continue that expansion. The round was led by Sequoia Capital India with participation from Accel Partners, which has been investing in the company from the beginning, according to Freshdesk president Dilawar Syed. Today’s investment brings the total raised to $150.5… Read More
Zendesk has always been known as a customer service cloud application, and while its focus remains on the customer, it is attempting to expand the mission using data to drive communication and understanding about the customer. The company wants to make sure that everyone involved has the whole picture of the customer experience and hopes to provide assistance whenever and wherever people… Read More
BloomReach, which helps ecommerce companies personalize buying experiences using data and algorithms, announced today that it was acquiring Amsterdam-based web content management vendor, Hippo for an undisclosed amount. It’s an interesting deal in that it brings together a company that offers personalization and optimization in an ecommerce context with one that helps manage web… Read More
Salesforce has a history of staying close to the cutting edge of technology, so it shouldn’t be surprising that it announced an artificial intelligence initiative recently, it dubbed Einstein. We caught up with some key members of the Einstein team at Dreamforce earlier this month and asked them to explain the new technology for us. Einstein isn’t a product so much as a set of… Read More
The application is where we traditionally tend to work with a piece of software, but with the increasing use of APIs, sometimes the application is just one way of interacting with the tool. Looker announced version 4 of its data visualization tool today with expanded ways to make use of the data beyond the interface itself. Sure, they updated the interface as part of today’s broad… Read More
Cisco announced today that it was acquiring Worklife, a member of the Y Combinator winter 2015 class, for an undisclosed amount of money. Worklife was founded with the idea of improving online meetings, something that Cisco has been working on for years. It of course owns WebEx and it has been trying to enhance that experience in recent years with Cisco Spark. Cisco intends to add the… Read More
VMware signed deals with Microsoft, Google and IBM earlier this year as it has shifted firmly to a hybrid cloud strategy, but it was the deal it signed with AWS this week that has had everybody talking. The cloud infrastructure market breaks down to AWS with around a third of the market — and everybody else. Microsoft is the closest competitor with around 10 percent. While VMware has… Read More
